FAQs

Answers to Questions We Were Asked Along the Way

Q. How does the website design/development process works?

How our process works:

1. Discussion to provide an effective and economical way to cater to your needs and wants

2. Approval of Quotation

3. Contract signing - 1st installment

4. Planning and Designing

5. HTML coding/programming

6. UAT (User Acceptance Testing)

7. Finalization - final installment

8. Website goes live

Q. Is there a limit for revising the design of the website?

During planning and designing stage, you have the power to change and revise the design for an UNLIMITED number of times. However, after coding has been done, no major changes will be accepted.

Q. What are the payment terms for the services offered?

50% initial down payment upon signing the contract for the project to start. Then 50% final payment the project to go "live". Unless project cost is above SGD 10,000.00, payment terms maybe adjusted.

Q. Does Brillminds provide warranty for the services offered?

Yes, as long as the codes are not changed and errors are of technical concern.

Q. What is Content Management System (CMS)?

Content Management System, or CMS, is an application that allows you to edit, publish, and manage the contents of a certain page (website, interface, etc.). CMS is mostly used in websites that needed regular contents updating like uploading images/videos, editing texts, and many others.

Q. What is Customer Relationship Management (CRM) system?

Customer Relationship Management system or CRM is a tool that you can use to manage, improve, analyze and process customer interactions and data. This function is also able to facilitate, analyze and process sales transactions.

Q. What is E-Commerce?

E-commerce is a type of commercial platform that allows you to engage and transact with your customers through the use of internet. An E-commerce website or application has the power to automate sales transactions by integrating the order system and payment gateway.

Q. What is Mobile Responsive?

Mobile Responsive is a web or interface design layout that gives optimal viewing and navigation when opened on mobile devices. The layout automatically adjusts according to the screen size of the mobile device.

Q. What is Search Engine Optimization (SEO)?

Search Engine Optimization or SEO is a strategy primarily aimed at raising the traffic into your website in a search engine (Google, Yahoo, Bing, etc.) for visitors to see when they type certain keywords. This includes tagging certain keywords and writing relevant contents into the website.

Q. What is Search Engine Marketing (SEM)?


Search Engine Marketing or SEM has the same goal as SEO but it is done primarily through paid advertising like Google Adwords.


Q. Is website development or other services PIC claimable?

Website development is PIC claimable as long as the functions in the website fall under the qualified category. Examples of functions are customer relationship management, reservations, registration, queue management, ordering, billings and collections, inventory management, record management, knowledge management, human resource and payroll management.